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How bracketmatrix Handles Your Personal Information

This Privacy Policy tells you exactly what data bracketmatrix collects when you open an account, make a deposit through PayPal, Venmo, or Play+, or browse our lobby — and how we keep it secure.

Account data is encrypted at restPayPal, Venmo, Play+ transactions handled securelyNo data sold to third-party marketersData requests answered within 30 daysState-eligible accounts only
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bracketmatrix How bracketmatrix Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security isn't a single checkbox — it's a set of overlapping practices. Your account password is hashed and never stored in plain text. Sessions time out after inactivity, which matters on mobile where a browser tab can stay open unnoticed. Payment data flowing through PayPal and Venmo is handled under those processors' own security standards in addition to ours. Here's a breakdown of the four areas we take most seriously.

Encryption and Storage

All personal data at rest is encrypted using industry-standard protocols. Payment references from PayPal, Venmo, and Play+ are tokenized so raw account numbers never sit in our database.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can accept, reject, or customize these in your account settings.

Retention and Deletion

We keep account data for as long as your account is active plus any period required by applicable state or federal law. Closed accounts are purged from active systems on a scheduled basis.

Access Requests and Corrections

Submit a data-access request via email or live chat. We'll verify your identity, then send you a readable copy of what we hold or correct any inaccurate record within 30 days.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions don't always fit a FAQ. If you want to request a copy of your data, ask us to delete something, or flag a concern about how your information is used, our team is reachable through three direct channels. We aim to acknowledge every privacy request within two business days and resolve it within 30 calendar days.

Email — Privacy Requests Send a detailed request to our privacy address. Include your account email and the specific action you're asking for — access, correction, or deletion.
Live Chat — Account-Level Help Open live chat from your logged-in account page for quick questions about what data we hold or how a specific transaction was recorded.
In-App Settings — Cookie and Preference Control Adjust your cookie permissions, marketing preferences, and notification settings directly inside your account dashboard without contacting support.

Common Questions About Your Privacy at bracketmatrix

These are the privacy questions our account holders in Pittsburgh and across eligible states ask most often. If yours isn't here, reach out through live chat or email and we'll give you a direct answer.

We collect your name, email, date of birth, state of residence, and a government-issued ID for verification. Device and IP data are also logged for security purposes during each session.

No. We log the transaction reference and amount for your records, but your PayPal or Venmo login credentials and full account numbers are never stored on our systems.

Yes. Email our privacy team or use live chat with your account email and a description of what you need. We'll verify your identity and respond within 30 calendar days.

Only with payment processors like PayPal and Venmo, identity-verification services, and legally required state or federal disclosures. We do not sell your data to advertisers or marketing companies.

Log in and head to your account settings. You'll find cookie preferences there — you can accept all, reject non-essential ones, or customize by category without contacting support.

Your data is removed from active systems on a scheduled basis after closure. We retain records only for the period required by applicable state or federal law, then purge them.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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