Reference

What You Agree To When You Use bracketmatrix

These Terms & Conditions set out the rules that apply to your bracketmatrix account — what you can do, how payments work through PayPal, Venmo, and Play+, and what happens if something goes wrong.

Account eligibility by statePayPal, Venmo & Play+ termsWithdrawal conditionsAccount suspension rulesGoverning law notice
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bracketmatrix What You Agree To When You Use bracketmatrix
HOW WE HANDLE THIS

Data, Security and Your Rights Under These Terms

These Terms & Conditions work alongside our privacy practices to define what we collect, how we store it, and what rights you have over your account data. Identity verification is required before your first withdrawal — this applies regardless of whether you withdraw via PayPal, Venmo, or Play+. Account security measures include session-based authentication on mobile and browser, and we do not retain full payment credentials on our servers. If you want to request a data summary or close your account, submit that request through your account settings or via email support.

Data Retention

We retain account and transaction data as required by applicable state law. You may request a summary of your stored data through the account settings page.

Cookie Policy

Cookies are used to maintain your session and remember device preferences. You can manage cookie settings in your browser without affecting core account access.

Account Security

Session tokens expire after inactivity on both mobile and browser. If you suspect unauthorized access, use the account lock option and contact support immediately.

Change Requests

To request a correction to your account data or dispute how a term has been applied, contact support in writing so we have a trackable record of your request.

TERMS CONTACT

Where to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or if you believe something has been applied incorrectly to your account, contact us directly before escalating. We handle terms-related questions through live chat and email, and we aim to respond with a clear written answer rather than a form reply. Disputes about payment processing through PayPal, Venmo, or Play+ should be flagged to support first so we can pull the transaction record on our end.

Team online

Live Chat

Reach the terms support team directly through live chat on your account page for a written response to any clause question.

Email Support

Send a detailed email if your question requires a documented reply — useful for disputes involving payment records or account actions.

Account Help Center

The Help Center on your account page has clause-by-clause summaries, including sections specific to PayPal, Venmo, and Play+ transactions.

Common Questions About bracketmatrix Terms

The questions below cover what we hear most from people reading these terms for the first time. If yours isn't here, live chat gets you a direct answer.

Yes. Eligibility and certain account features depend on the law in your state. Access is only available where state law permits the activity you want to do.

Your account will be restricted from placing activity that isn't permitted in your state. Your wallet balance remains accessible for withdrawal through PayPal, Venmo, or Play+.

We update the terms when laws or services change and notify you by email or in-app message. Continuing to use your account after that notice counts as acceptance.

Verification is required before your first withdrawal, per our account terms. You'll upload a government-issued ID through the account settings page — this applies across all payment methods.

Contact support in writing — via email or live chat — with your account details and the specific clause you're questioning. Written disputes receive a documented response.

Our terms cover all three methods under the same payment clause. Each provider also has its own user agreement, which applies on their side of the transaction independently.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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